M Rosenberg - Nonviolent Communication - 3rd Edition(2016).pdf

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Nonviolent Communication: A Language of Life © 2015
PuddleDancer Press
A PuddleDancer Press Book
All rights reserved. No part of this publication may be reproduced, distributed, or transmitted in any form
or by any means, including photocopying, recording, or other mechanical or electronic methods, without
the prior written permission of the publisher, except for use as brief quotations embodied in critical reviews
and certain other noncommercial uses as permitted by copyright law. To request permission, contact the
publisher at the following address, “Attention: Permissions Coordinator.”
PuddleDancer Press, Permissions Dept.
2240 Encinitas Blvd., Ste. D-911, Encinitas, CA 92024
Tel: 1-760-652-5754 Fax: 1-760-274-6400
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Ordering Information
Please contact Independent Publishers Group, Tel: 312-337-0747; Fax: 312-337-5985;
Email: frontdesk@ipgbook.com or visit www.IPGbook.com for other contact information and details about
ordering online Author: Marshall B. Rosenberg, PhD
Editor: Lucy Leu
Copyeditor: Kyra Freestar Project director: Jeanne Iler Cover and interior design: Lightbourne
(www.lightbourne.com) Phyllis Linn, INDEXPRESS and Kathleen Strattan, EDITORIAL SUPPORT
SERVICES
Manufactured in the United States of America
3rd Edition, 1st Printing, September 2015
10 9 8 7 6 5 4 3 2 1
ISBN: 978-1-892005-28-1
Library of Congress Cataloging-in-Publication Data
Rosenberg, Marshall B.
Nonviolent communication : a language of life / Marshall B. Rosenberg, PhD. — 3rd edition.
pages cm
ISBN 978-1-892005-28-1 (trade paper : alk. paper) 1. Interpersonal communication. 2. Interpersonal
relations. 3. Nonviolence. I. Title.
BF637.C45R645 2015
153.6—dc23
2015011660
What People Are Saying About Nonviolent
Communication™
Relationships:
“Marshall Rosenberg’s dynamic communication techniques transform potential
conflicts into peaceful dialogues. You’ll learn simple tools to defuse arguments
and create compassionate connections with your family, friends, and other
acquaintances.”
—JOHN GRAY, author, Men Are From Mars, Women Are From Venus
“Nonviolent Communication
can change the world. More importantly, it can
change your life. I cannot recommend it highly enough.”
—JACK CANFIELD, author, Chicken Soup for the Soul Series
“Marshall Rosenberg provides us with the most effective tools to foster health
and relationships.
Nonviolent Communication
connects soul to soul, creating a
lot of healing. It is the missing element in what we do.”
—DEEPAK CHOPRA, author, How to Know God and Ageless Body and Timeless Mind
“I have taken conversations that were headed for the dumps, starting using these
techniques, and ended up with a very useful bonding experience.”
—An online reviewer
“If you want to be heard, and to hear what your loved ones are truly saying
behind what there saying, read this book! It will change your life.”
—An online reviewer
“Rosenberg has developed a simple method of communicating that helps to
avoid triggering a defensive reaction, and instead stimulate understanding and
agreement. It is invaluable in all your relationships, and definitely should be
required reading for everyone.”
—An online reviewer
Conflict Transformation:
“Nonviolent Communication
is one of the most useful processes you will ever
learn.”
—WILLIAM URY, coauthor, Getting to Yes
“In this book, you will find an amazingly effective language for saying what’s on
your mind and in your heart. Like so many essential and elegant systems, it’s
simple on the surface, challenging to use in the heat of the moment and powerful
in its results.”
—VICKI ROBIN, coauthor, Your Money or Your Life
“As far as nonviolence and spiritual activism, Marshall Rosenberg is it! Applying
the concepts within these books will guide the reader towards fostering more
compassion in the world.”
—MARIANNE WILLIAMSON, author, Everyday Grace and honorary chairperson, Peace Alliance
“Like Noam Chomsky, Rosenberg’s work is intrinsically radical, it subverts our
whole status-quo system of power: between children and adults, the sane and the
psychotic, the criminal and the law. Rosenberg’s distinction between punitive
and protective force should be required reading for anyone making foreign
policy or policing our streets.”
—D. KILLIAN, reporter, On The Front Line, Cleveland Free Times
“We have lived traumatic moments over and over again—moments of fear and
panic, incomprehension, frustrations, disappointment, and injustice of all sorts,
with no hope of escape—which made it even worse. Nonviolent Communication
offers us a peaceful alternative for ending this interminable Rwandan conflict.”
—THEODORE NYILIDANDI, Rwandan Department of Foreign Affairs; Kigali, Rwanda
“In our present age of uncivil discourse and mean-spirited demagoguery, the
principles and practices of Nonviolent Communication are as timely as they are
necessary to the peaceful resolution of conflicts, personal or public, domestic or
international.”
—MIDWEST BOOK REVIEW, Taylor’s Shelf
“Rosenberg describes how, in numerous conflicts, once ‘enemies’ have been able
to hear each other’s needs, they are able to connect compassionately and find
new solutions to previously ‘impossible’ impasses. If you want to learn ways of
more skillful speech I highly recommend this clear, easy-to-read book.”
—DIANA LION, Buddhist Peace Fellowship, Turning Wheel Magazine
“A simple communication process that eliminates the competitive, adversarial,

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