BRAUN Oral-B Time Charge.pdf

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Why won't my Oral-B electric toothbrush

hold a charge?

Depending on which model you have, your Oral-B electric toothbrush should take between 14

and 22 hours to fully charge the brush, and should last for between 5 and 12 days of brushes

(when brushing twice a day, for 2 minutes each time). If your brush is not charging or lasting this

long there are a few tips you can try.



First thing to do is check that the power outlet you are using is working as it should. If

it’s attached to a bathroom cabinet, for example, the light switch on the cabinet may need

to be switched on to power the socket.

Make sure you are not charging the toothbrush on a metal surface. The metal can

interfere with the charging process.

With our Vitality, Kids toothbrushes & PRO 500 toothbrushes (labelled ‘Type: 3709’ on

the underside of the toothbrush), it can sometimes be difficult to know when they’re

correctly switched off. If they’re switched on while charging, they won’t charge

correctly. The best thing to do is to put it on the charger for 30 minutes or so, and then try

to switch it on. If it switches on that’s great, and it was correctly switched off while

charging. However if it doesn’t switch on, that might mean that it wasn’t switched off

during charging.

Be sure you’re charging for the full time noted in the manual. For our Vitality and PRO

500 toothbrushes, that’s 16 hours. For the Genius range (labelled ‘Type: 3765’ on the

underside of the handle), that’s 15 hours. For all other toothbrushes, they should be

charged for 22 hours.

All our toothbrushes apart from the Vitality and PRO 500 have a charging light. It should

blink green during charging. Note that this can take up to 15 minutes to start happening if

the toothbrush was entirely drained of battery during brushing. When charging is

complete, the blinking should stop.

If these tips do not help, and you still are not getting the full usage time from your toothbrush,

you can make use of the two-year manufacturer’s warranty on your Oral-B toothbrush. To do

this, head over to our

Online Repair Service.

You’ll be able to enter your details, and the details

of the toothbrush, to get your toothbrush booked in for repair. You’ll then be sent a pre-paid, pre-

addressed shipping label, and a tracking number you can use to keep track of your repair. Note

that you’ll need a copy of your receipt to arrange this.