Technical Writing 101 A Real-World Guide to Planning and Writing Technical Documentation.pdf

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3rd Edition

covers

Web 2.0

and DITA

A Real-World Guide

to Planning and Writing

Technical Content

Alan S. Pringle

Sarah S. O’Keefe

Technical Writing 101: A Real-World Guide to Planning and Writing Technical

Content

Third edition

2000–2009 Scriptorium Publishing Services, Inc.

Scriptorium Press, Scriptorium Publishing Services, and their logos are trademarks

of Scriptorium Publishing Services, Inc. All other trademarks used herein are the

properties of their respective owners and are used for identification purposes only.

No part of this book may be reproduced or transmitted in any form or by any

means, graphic, electronic, or mechanical, including photocopying, recording, tap-

ing, or by any information storage or retrieval system, without written permission

from Scriptorium Publishing Services, Inc.

Part of Chapter 13 is adapted from Scriptorium Publishing’s white paper, “Struc-

tured Authoring and XML,” which was originally published at

www.scriptorium.com/structure.pdf.

Chapter 14 is adapted from Scriptorium Publishing’s white paper, “Friend or Foe?

Web 2.0 in Technical Communication,” which was originally published at

www.scriptorium.com/whitepapers/web2/web2intc.pdf.

Published by Scriptorium Press, the imprint of Scriptorium Publishing Services,

Inc.

For information, contact:

Scriptorium Publishing Services, Inc.

PO Box 12761

Research Triangle Park, NC 27709-2761 USA

Attn: Scriptorium Press

www.scriptorium.com/books

books@scriptorium.com

ISBN: 978-0-9704733-7-0

About the authors

Alan S. Pringle

is director of publishing operations at

Scriptorium Publishing Services, Inc. He implements

new processes for developing and distributing technical

content. His responsibilities include managing

schedules and budgets for complex consulting projects,

automating production and localization tasks with

XML-based workflows, and working on large-scale DITA

conversions. Alan guides books through the entire pub-

lication process as the manager of Scriptorium’s

publishing imprint, Scriptorium Press. Alan edited

Publishing Fundamentals: Unstructured FrameMaker 8,

Publishing Fundamentals: FrameMaker 7,

and

The WebWorks Publisher Cookbook.

Sarah S. O’Keefe

is president of Scriptorium Publish-

ing. Since founding the company in 1996, Sarah has

focused on efficiency—selecting the right publishing

tools, creating templates, and training writers on how to

use their tools. In 2002, she received her Certified Tech-

nical Trainer (CTT+) accreditation from CompTIA. Her

presentations at international, national, and regional

conferences have consistently earned high ratings, and

she is an Associate Fellow of the Society for Technical

Communication (STC). Her publishing credits include

Publishing Fundamentals: Unstructured FrameMaker 8,

Publishing Fundamentals: FrameMaker 7

(originally pub-

lished as

FrameMaker 7: The Complete Reference),

The WebWorks Publisher Cookbook,

and numerous

white papers.

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